Shipping & Delivery
Shipping Policy
For a full list of shipping locations, costs, estimated delivery times, and duties/taxes, please read below.
Dispatch & Delivery Times
- Orders are dispatched between Monday and Friday (excluding national holidays, pre-orders, or presale items).
- While we aim to meet estimated delivery times, delays may occur due to courier or customs clearance issues.
Petite Aesthetics is not responsible for losses due to delays.
- If you are planning to travel, allow extra time for delivery.
- Couriers may contact you for delivery details.
If unreachable, return shipping fees may apply.
Missing Deliveries
- Petite Aesthetics is not responsible for missing or stolen parcels.
Ensure a safe delivery location for your parcel.
- If your parcel is missing, contact the courier for proof of delivery.
If still unresolved, email contact@petiteaesthetics.com.
- We cannot refund missing parcels that were delivered to the address you provided in checkout.
Damaged Deliveries
- If your parcel arrives damaged, immediately photograph the damage and contact our customer service team.
- Petite Aesthetics is not responsible for damage caused by improper opening of the parcel.
Important Notes
- We do not offer delivery to Military/ APO addresses, either in United Kingdom or worldwide.
- For more info on customs/duties & taxes, read below.
When Will My Order Ship?
All orders shipped from our warehouse in London (United Kingdom) and dispatch timeframes are based on UK Business days and Public Holidays.
- In-stock Orders: We will aim to ship orders within 2 business days of your order being placed.
- Sale/ Launch Periods: Expect up to 7 business days for dispatch due to high order volumes.
Next-day delivery is not available during these times.
- Orders with Pre-order/Pre-sale items: If your order contains delayed dispatch items it will ship in full on the specified date for those items.
All pre-order items will ship together with in-stock items at the pre-order specified date.
For questions or concerns, email us at contact@petiteaesthetics.com.
Shipping Locations & Timeframes
Orders Placed by 12:30 PM from Monday to Friday (excluding public holidays) will be dispatched on the same day.
Orders placed after 12:30 PM or over the weekend will be dispatched on the next business day.
Please note that during national/public holidays or Petite Aesthetics Launch/Sale periods, processing and delivery times may be longer.
For Launch collections and sales, please allow up to 7 business days for dispatch due to high-order volumes.
Next-day delivery is not available during these periods.
For the below APAC locations
| COUNTRY / ZONE | SHIPPING TIMEFRAME (business days) |
|---|---|
| UNITED KINGDOM | STANDARD: 2–4 days EXPRESS: 1–2 days |
| EU ZONE 1 (Germany, Ireland, Netherlands, Belgium, Luxembourg, Poland, Czech Republic) | STANDARD: 2–5 days |
| EU ZONE 2 (France, Spain, Italy, Portugal, Austria, Denmark, Sweden, Slovakia, Hungary) | STANDARD: 3–7 days |
| EU ZONE 3 (Finland, Greece, Estonia, Latvia, Lithuania, Bulgaria, Romania, Croatia) | STANDARD: 5–10 days |
| NON-EU EUROPE (Switzerland, Norway, Liechtenstein) | STANDARD: 3–6 days |
| REST OF WORLD | STANDARD: 5–12 days |
Shipping Rates For Each Zone
| COUNTRY / ZONE | SHIPPING RATE |
|---|---|
| UNITED KINGDOM | £3.99 Standard £6.99 Express FREE over £120 |
| EU ZONE 2 | £11.99 |
| EU ZONE 3 | £13.99 |
| NON-EU EUROPE | £14.99 |
| REST OF WORLD | £19.99 |
Currently not shipping to:
Worldwide APO/Military Addresses.
Afghanistan, Belarus, Cuba, French Polynesia, Honduras, Iran, Islamic Republic of Korea (North), Libya, Nicaragua, Russian Federation, Sudan, Syrian Arab Republic (Syria), Ukraine, Yemen, Azerbaijan.
Do You Offer Free Shipping?
We offer a variety of shipping options based on your location and the items you're purchasing.
If your order is over £120, we offer free standard delivery.
Please note that the total must be over £120 after any discounts or promotions have been applied in order to qualify for free shipping and this free shipping does not cover any customers related fees or duties.
How Do I Track My Order?
Tracking Your Order
Once your order has been dispatched from our warehouse, you will receive a tracking number via email.
You can also track your order by logging into your Petite Aesthetics account and navigating to the 'My Orders' page.
You can access the page by logging into your account.
Delivery Delays
While we strive to ensure timely delivery, our carries may occasionally experience slight delays in the transit due to unforeseen circumstances.
This is normal and usually doesn't require concern.
However, if you're unsure, you can monitor your tracking details for updates or reach out to the carrier for delivery network information.
International Orders
If your order has been shipped internationally, once it reaches your country, it will be handed over to your local postal service.
For the most accurate tracking updates, be sure to check your tracking number directly with your local postal service.
If you have any questions or concerns, don't hesitate to contact our Customer Service team at contact@petiteaesthetics.com.
We're here to help!
Will I Be Charged Duties and Taxes On My Petite Aesthetics Order?
Duties and Taxes on International Orders
If you are ordering from outside the United Kingdom, any customs duties, VAT, or import taxes required by your destination country will be calculated at checkout.
These charges are paid upfront, and your order will not incur any additional fees on delivery.
These fees are beyond the control of Petite Aesthetics Shop, and the amounts can vary significantly depending on the country.
Key Points to Keep In Mind
- Customs Duties & Taxes: Calculated based on the total value of the items in your order and are shown at checkout.
Discounts or gift cards do not reduce the customs value.
For example, if your order is total £2oo and you apply a £30 discount code, you will still be taxed on the original £200 value.
- Non-Refundable: Duties and taxes paid at checkout are non-refundable, as they are processed through international customs in accordance with your country’s import regulations.
These costs will be deducted from your refund.
- Refused Shipments: Since all duties and taxes are paid upfront, you will not be asked to pay any charges on delivery.
If a parcel is refused or returned due to an incorrect address or failure to collect, return shipping fees will be deducted from your refund.
Taxes & Duties For Each Zone
| COUNTRY / ZONE | TAXES & DUTIES |
|---|---|
| UNITED KINGDOM | VAT included. No extra fees. |
| EU ZONES (IOSS) | VAT calculated at checkout. No fees on delivery. |
| NON-EU EUROPE (DDP) | Duties & taxes calculated at checkout. No fees on delivery. |
| REST OF WORLD (DDP) | Duties & taxes calculated at checkout. No fees on delivery. |
Seasonal Shipping Cut-Offs
We recommend placing your order early to avoid seasonal delays and ensure it arrives in time before any Holiday Season.
During peak periods - including Black Friday, Christmas, New year, Easter and major Public Holidays , shipping carriers experience significantly higher volumes.
This may result in extended processing and delivery times.
Please keep in mind:
- Orders may take an additional 2-5 business days to be delivered during peak seasons.
- Customs clearance times may also increase for international orders.
- Cut-off dates will be announced on our website and social channels to ensure your order arrives on time.
- Express shipping services may still experience delays due to carrier capacity,
We recommend placing your order as early as possible during seasonal holidays to avoid disappointment.
What Should I Do If If I've Entered The Wrong Shipping Address?
If you've made an error in your shipping address, please contact us immediately at contact@petiteaesthetics.com.
Our team will make every effort to update the address before the parcel is shipped.
However, please be aware that due to high volume of inquiries, we cannot guarantee that the update will be processed in time.
If your order has already been shipped, you will need to contact the courier directly to update the address or arrange collection from the incorrect address.
Petite Aesthetics is not liable for any misdelivered or lost parcels.
What Should I Do If My Tracking Says My Order Has Been Delivered, But I Haven't Received It Yet?
If your tracking shows that your order has been delivered but you cannot locate the parcel, please follow these steps:
1. Check your mailbox and property: Look around your property for any areas where the parcel may have been tucked away out of sight, including entrances, around the garage, and mail rooms or front desk reception areas.
Don't forget to check with other members of your household and neighbours, as sometimes parcels are received on your behalf.
2. Report the missing parcel to the courier: If you still cannot find the parcel, contact the courier directly to report it as missing.
3. Provide us with the inquiry number: Once the missing parcel has been reported, please send us the inquiry lodgement number and a screenshot of the report/email.
4. Next Steps: While we will do our best to assist you, please note that Petite Aesthetics is unable to offer refunds on missing parcels.
If you live in an area where mail theft is common, we highly recommend using a secure parcel locker for future deliveries, as we cannot accept responsibility for parcels that are stolen after delivery.
My Tracking Has Not Updated And My Parcel Is Delayed?
We sincerely apologize for the delay with your parcel.
While we strive to deliver excellent service, certain shipping and handling factors are beyond our control, which can sometimes cause delays.
For UK Deliveries
If you're located in United Kingdom, please lodge directly DHL Delivery Tracking using your link.
If they are unable to locate your parcel, please reach out to our customer service team for further assistance.
For International Deliveries
If you're located outside United Kingdom and your tracking hasn't updated in 5 business days, please check your inbox for any updates.
If there are no such issues, please contact our customer service team to initiate an investigation with the carrier.
My Parcel Was Returned To Sender, What Should I Do?
If your parcel has been returned to the sender, it may be due to one of the following reasons:
- The Parcel was not collected from the post office.
- The courier was unable to deliver after multiple attempts.
- An incorrect or incomplete delivery address was provided.
- The parcel was refused by the recipient.
Once the parcel is returned to our warehouse, our team will be able to resend it to you.
If you notice that your order is being returned, please contact us as soon as possible at contact@petiteaesthetics.com.
Be sure to provide your correct shipping address, and we will take care of the rest.
Please note, some carriers may experience delays in returning parcels to us, so it may take additional time for your order to be processed and resent.
If the return was due to an incorrect address, we may ask for you to cover the cost of reshipping the order.
I Think The Courier Has Lost My Order, What Should I Do?
We understand how frustrating it can be when a parcel goes missing, and we're here to assist you!
Please follow these steps to help us resolve the situation:
1. If your order hasn't received any tracking updates within 7 business day, please reach out to the courier or to DHL directly to open an inquiry.
They will provide you with an inquiry/case number.
2. The courier should offer an update on your parcel within 2-5 business days.
If the parcel is delayed due to unforeseen circumstances, please allow a little extra time for delivery.
3. If your parcel is declared as lost in transit, please email our team at contact@petiteaesthetics.com with a screenshot of the email from the DHL Post confirming the parcel as Lost in Transit.
Please note that while we cannot offer refunds on missing parcels, Petite Aesthetics will work with you to provide a suitable solution.