Returns & Exchanges

As of 08th of November 2025, all returns and exchanges are subject to the following policy:

Start a Return here

Returns and Refund Policy

At Petite Aesthetics, we want you to love your pieces - but if something isn't quite right, you're welcome to return your order within 30 days of delivery, as long as it meets our return requirements.

All returns must be processed thought our Official Returns Portal.

- One RMA (Return Merchandise Authorisation) number can be issued per order

- All items from that order must be returned in a single transaction

- Returns not processed thought the portal are not eligible for compensation

- A valid tracking number is required as prof of return

- Each RMA must be returned using it's specific label. Multiple RMAs in one return label may not be eligible for compensation.

To be accepted for return, your item(s) must :

- Be unworn, unwashed, and in original packaging with tags attached

- Be free of perfume, body odour, deodorant, or washing powder

- Be free of make -up, tan marks, glitter and pet hair

-Not be a final sale item (discounted by 40% or more)

Petite Aesthetics reserves the right to reject returns that don't meet these requirements.

If returned items are ineligible, they will be sent back to you and any applicable fees recovered.

Refunds are only available to new customers on their first order.

If any items are missing from your return, Petite Aesthetics may engage a third-party service to recover outstanding funds.

We have a 30 day refund policy, from the day the item is ordered, you will have 30 days to request a return.

The following items are not eligible for return:

- Change of mind items that exceed 30 days from the delivery date

- Change of mind items that have been worn, washed, or marked by the customer

- Products marked down 40% or more or are final sales will not be eligible for return.

We're sorry to hear that your order has arrived damaged.

Please email us on contact@petiteaesthetics.com with your order number and photo of the damage.

One of our team will be happy to help!

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues.

After this time, we many not be able to assist you further.

We're sorry to hear that you were sent the incorrect item.

We'd love to sort this for you! Please email us on contact@petiteaesthetics.com with your order number and photo of what you have received.

One of our team will be happy to help!

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues.

After this time, we may not be able to assist you further.

Items marked Final Sale cannot be returned for refund or exchange.

- Our system allows a maximum of 2 items per return booking.

Once your return is booked, you have 25 days to ship it back. Your return will be processed once received at our warehouse.

You are eligible for a one-time free size exchange per order.

- Exchanges are subject to stock availability

- Your exchange will be processed once your return is in transit

- Duties and Taxes are not included for exchange orders.

Refunds are only available to new customers on their first order.

- Refunds are processed thought the return portal to your orignal payment method.

- Discount codes and loyalty rewards are forfeited and not reissued

- Shipping fees are non-refundable.

Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items.

Additionally, we are unable to reimburse any duties or taxes incurred on your order when returning items.