Shipping & Delivery
When Will My Order Ship?
All orders are shipped from our London (UK) warehouse.
- In-stock orders ship within 1–2 business days
- During launches or high-volume periods, dispatch may take up to 5–7 business days
- Orders containing pre-order items will ship together on the specified pre-order date
You’ll receive a confirmation email as soon as your order is on its way.
We move fast and we keep you informed.
Shipping Locations & Delivery Timeframes
| COUNTRY / ZONE | SHIPPING TIMEFRAME (business days) |
|---|---|
| UNITED KINGDOM | STANDARD: 2–4 days |
| EXPRESS: 1–2 days | |
| EU ZONES | STANDARD: 2–7 days |
| NON-EU EUROPE | STANDARD: 3–6 days |
| REST OF WORLD | STANDARD: 5–12 days |
Delivery times may vary slightly during peak seasons or customs processing.
Do You Offer Free Shipping?
Yes.
We offer free standard UK shipping on orders over £120.
The free shipping threshold applies after discounts are applied.
International duties and taxes are calculated separately at checkout.
No hidden surprises.
Will I Be Charged Duties or Taxes?
For UK orders:
- VAT is included: no additional charges on delivery.
For international orders:
- Duties and taxes are calculated at checkout (DDP).
- You will not be asked to pay extra upon delivery.
Everything is transparent before you complete your purchase.
How Do I Track My Order?
Duties and Taxes on International Orders
Once your order ships, you will receive a tracking number by email.
You can also log into your Petite Aesthetics account and view tracking under “My Orders.”
If tracking hasn’t updated yet, please allow 24–48 hours for carrier scanning.
My Tracking Has Not Updated: Is This Normal?
Yes, occasionally tracking pauses during transit.
For UK orders:
If no update within 3–5 business days, contact the courier first.
For international orders:
Customs processing may cause short delays.
If there is no movement after 7 business days, email us and we will assist.
I Entered The Wrong Shipping Address, What Should I Do?
Contact us immediately at contact@petiteaesthetics.com.
If the order has not yet shipped, we will update it for you.
If it has already been dispatched, you will need to contact the courier directly.
We are not responsible for parcels delivered to the address entered at checkout.
My Parcel Was Returned To Sender, What Happens Next?
Parcels may be returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Parcel refusal
Once received back at our warehouse, we can resend it.
If the return was caused by an incorrect address, re-shipping fees may apply.
I Think The Courier Has Lost My Order, What Should I Do?
If your tracking shows no movement for 7 business days:
- Contact the courier to open an investigation.
- Obtain the case number.
- Email us the reference so we can follow up.
If confirmed as lost in transit, we will work with you on a suitable solution.